The telephone system your business relies on for internal and external communication is among the most significant infrastructural investments you will make. The conventional analog system has previously been the dominant option in business phone systems, but today, companies have more options to pick from. If you are looking to upgrade or replace your existing service, then you will likely choose between VoIP and PBX phone system.
PBX versus VoIP
The former is the conventional analog system, which is made up of connections from one line to another created by a telephone exchange. When a company’s workers make and take a call, they are connected via the exchange network.
Conversely, the latter system uses the internet to convert audio signals into packets of data, which are then transmitted over the internet. Therefore, when workers pick up their telephone to communicate with a shopper, the signals are first transferred over the network followed by the internet.
VoIP versus PBX Costs
Adopting a VoIP phone system is the better option with regard to the overall cost. Because of a thinner infrastructure load, the upfront expense related to its adoption is little. A business only requires a reliable internet connection and a few VoIP-enabled telephones. Besides, a VoIP phone system has lower bills per month, as well as simplified billing, since you no longer have to afford separate internet service and phone service.
VoIP versus PBX Reliability
The heavy dependence on both a VoIP phone system and the internet means that in the case there is downtime or bandwidth problem at your or your ISP’s side, then it will negatively affect the call quality. Bandwidth problems will cause a dip in the quality and even drops in service. If the internet service goes down either locally or at your internet provider, your telephone system will also go offline.
With no backup, an outage would inactivate the system as you have no power towards the network infrastructure. In contrast, A PBX phone system is insusceptible to these problems.
VoIP versus PBX Flexibility
A VoIP phone system is usually considered more flexible. It can add capacity and users based on your changing requirements. Only your internet connection and network bandwidth limit this flexibility.
Conversely, PBX systems are set up with a set number of telephone lines. In the event, your business’s phone call volume goes up or it adds more workers, they may have to buy additional capacity from their phone provider. Often, this needs you to bring more analog lines into your business. Usually, it is simpler to add bandwidth than to add capacity through the provider.